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Care Opinion

Well looked after from the moment I arrived

Posted By Jonnigee

"Well looked after from the moment I arrived"

About: Queen Elizabeth University Hospital Glasgow / General surgery (Wards 9a, 9b, 9c & 9d) Queen Elizabeth University Hospital Glasgow / Xrays and Scans

(as the patient),

I was emergency admitted to surgery in late November and quickly admitted to ward 9D. After a CT scan and ultrasound scan I had my gall bladder removed. I have been home now and I am regaining fitness. 

I must compliment all the staff working in ward 9 and also the staff in the CT and US departments. 

I was very well looked after from the moment I arrived at reception until my discharge. Everything was clearly explained to me and I saw 2 or 3 doctors each day and nursing and auxiliary staff were superb. 

It greatly annoys me that the press and media give prominence to negative comments about the QEUH. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 13/01/2022 at 10:51
Published on Care Opinion at 10:51

picture of Kevin Torbet

Dear Jonnigee

Thank you for taking the time to leave such lovely feedback in regards to your experience of being admitted for emergency surgery in the Queen Elizabeth University Hospital.

It was great to hear how you were so well looked after by all the staff and they took the time to listen and explain the process throughout your journey.

I will be delighted to pass on your thanks to the staff involved who I'm sure will be touched to hear how they made such a difference while you were in their care.

I'm glad your recovering well after your surgery and thanks again for your kind words this means a lot to the staff in these difficult times.

Kind regards

Kevin

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