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"Excellent care"

About: University Hospital Monklands / Outpatients Department

(as the patient),

I had to get to get inflixamab infusions today . My veins are very deep and very difficult to access, for roughly two hours different staff members tried to fit cannula however my veins were proving obstinate.

All staff were great and the problem lay with my physical make up . 

I was feeling slightly distressed and it did look like I wouldn’t get my treatment then someone sent for Tracey from the hep dept.

Tracey was absolutely fantastic with me and  everything that makes our NHS nurses brilliant , kind , caring and amazing at her job. Although I was in a bit of discomfort, Tracey put me at ease and simply left me in awe at her brilliance. 

I really can’t thank her enough. I have private medical through my employment and can honestly say I have never seen anyone in the private sector who could match up to Tracey .

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Responses

Response from Jean MacDonald, Quality Improvement Co-ordinator, NHS Lanarkshire 2 years ago
Jean MacDonald
Quality Improvement Co-ordinator,
NHS Lanarkshire
Submitted on 14/01/2022 at 09:36
Published on Care Opinion at 09:36


picture of Jean MacDonald

Dear Irvine67

Many thanks for sharing your experience when attending ward 8 within University HospitalHairmyres from treatment.

What started out as a stressful procedure was turned into an exceptionally positive experience when Tracey stepped in and completed the procedure.

I am so happy to read how caring and professional the team were; this is the standard of care staff strive to attain and maintain.

I will be delighted to ensure Tracey and the team are advised of your kind words.

I wish you well for the future.

Best wishes

Jean

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Update posted by Irvine67 (the patient)

Thanks jean I actually mentioned hairmyres by mistake as it was monklands planned investigations I attended. I am officially under hairmyres and have always received great care there as well.

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