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5* Customer care

Story from nhs.uk

"5* Customer care"

After being on the waiting list for the Hospital for over 18 months and moving to Community Eyecare for my cataracts, I am absolutely thrilled with the Customer Care I have received. I was contacted promptly with my first appointment to take my measurements, it turns out that I only needed one cataract doing and the other needed laser. I then was contacted to book BOTH my cataract and laser both for January. The staff are so polite and helpful and couldn't do enough to help me. They have made my Christmas.

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Responses

Response from Community Health and Eyecare Limited 2 years ago
Community Health and Eyecare Limited

Submitted on 14/01/2022 at 12:21
Published on nhs.uk at 19:47

Dear Yvonne,

Thank you for your review. We are delighted that you are happy with the service our team have provided. Our staff understand that having eye surgery is scary, and they try their best to ensure that you are calm and at ease before your surgery. We are pleased that we can take the pressure off hospital settings to see patients like yourself a lot sooner then expected.

All the best with your treatment this month.

Best wishes,

Bethany@CHEC

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