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Very very very long wait

Story from nhs.uk

"Very very very long wait"

About: Northwick Park Hospital

I have an accident on 2nd jan 2022 at 8 clock around. I came straight away a and e department and then i just book my appointment and then they call me after 2 and half hours. In meantime bleeding too much my hand but still they said it’s not important and i am waiting 2 & half hours only for dressing. And that again i am waiting more than 5 hours at that time my pain is too much but no one listening. I have a here very very bad experience. I pray my god I don’t want to come here for any treatment. It’s my horrible experience at this hospital. Now I understand this is a emergency service. Waiting too much with pain. Really sad for everyone.

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Responses

Response from London North West University Healthcare NHS Trust 2 years ago
London North West University Healthcare NHS Trust

Submitted on 05/01/2022 at 09:37
Published on Care Opinion at 09:37

Dear Sir/Madam,

I am sorry to hear hear of your accident and hope you are recovering well now.

I was disappointed to read that you had a bad experience at the Accident and Emergency department at Northwick Park Hospital. Thank you for sharing this feedback with us and I have now made sure to pass it onto the team so that they can learn from your experience.

It is not always clear to patients waiting to be seen in the department of the triage process and so I apologise that you had a long wait whilst in pain without any information given to yourself.

If you would like us to look into any of your comments further, please contact our PALS department on: Telephone 020 8869 5118 or Email LNWH-tr.PALS@nhs.net so that someone can assist you further.

Once again thank you for taking the time to leave your feedback and hope that you are feeling better now.

Best wishes

Leanne Fernandes - Patient Experience and Engagement Lead

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