This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Try to get through on the telephone

Story from nhs.uk

"Try to get through on the telephone "

About: Wrightington, Wigan and Leigh NHS Foundation Trust

Spent over an hour trying to get through to appointments. 25 times the phone line is busy and 8 times it rings only to be cut off after a few minutes. Working full time I can't just keep ringing.

However when I was treated there I can't fault it. Just answer the phones!

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Vicky Bolton, Patient Relations and PALS Manager, Wrightington, Wigan and Leigh NHS Trust 2 years ago
Vicky Bolton
Patient Relations and PALS Manager,
Wrightington, Wigan and Leigh NHS Trust

Submitted on 05/01/2022 at 16:57
Published on Care Opinion at 16:57

Thank you for posting your comment on this website; which I suspect is because of the frustration you have experienced with the communication via the telephones. Please may I ask that you contact us on 01942 822376. I am very sorry there is a delay in getting through we can do this for you, a member of our team will take your details, the area in which you want to correspond with, and will hold the call whilst you are working. We can feedback to you with the information you require, which I hope is acceptable to you.

Kind regards

Vicky Bolton

Patient Relations and PALs Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k