"Rude"

I am sorry that we have failed to meet your expectations and thank you for leaving the review. Unfortunately you have left this comment anonymously and I am unable to contact you.

We would be glad to offer you any assistance should you wish to contact or require any assistance. You can contact myself (Qasim Khan-Alizai Practice Manager) and I will ensure your appropriate needs and concerns are addressed.

We do answer every single call which comes through no matter where we work from and no matter what if we are suffering from covid but working without closing our doors, website and telephones.

Our Staff has been working incredibly hard over the last two years to continue to support patients during the pandemic. We have experienced some of the highest levels of activity in modern times, whilst also providing the majority of COVID-19 vaccinations to patients.

Sadly also during this time, violence, aggression and abuse towards practice staff has also incredibly increased. Practice receptionists bear the brunt of this behaviour as they are often the first person that patients speak to when contacting their GP surgery. The latest report from NHS England shows that the demand has almost tripled and capacity has also been increased without any additional help. Our staff are trained to ask questions and every call is triaged by an on-call staff.

There are serious workforce challenges due to the self-isolation or deploying the right resources.

We have worked differently during the pandemic in order to keep the patient and staff safety. We have ensured our patient population received the continued care no matter how difficult it was for our staff. Our staff are people too and they have also suffered bereavement, losses, have had to self-isolate, shield or have tested positive for COVID-19, they’ve needed the break too however we have continued to serve our patients due to our commitment and compassionate approach. We have had to learn to work differently and been open to our population. We have been integral part of the vaccination campaign on top of the providing all of our usual services in order to ensure bring some normality in our local population. Our staff have worked over and above their normal hours to support these efforts. In a world where you can be anything, be kind. We suffer verbal abuse everyday but we continue to provide the highest standards of service – full of compassion, full of commitment and aligned with our patients values. We serve our population with dignity, respect and care. We are responsive and aim to provide the highest and best possible service. We thank you for your feedback and will continue to provide and care for our patients including the most vulnerable.