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"Fantastic Practice with Amazing Staff"

About: Abbey Grange Medical Practice

Throughout these challenging Covid times, I have had many health difficulties which have left me very poorly, in pain and struggling each day. This is a GP practice which will do all they can to help when life feels impossible and your health suddenly changes. For months and months all the GPS have worked together to help me find out what is wrong. Thet have always been professional, kind, understanding, empathic and caring. The receptionists have all been kind, caring and understanding and also doing everything they can to help when I've felt unwell. All the nurses have been lovely when taking my blood and have always welcomed me with a friendly face which helps a lot when you're feeling very poorly. I have even chatted to a nurse about blood pressure who again was kind, understanding and caring about what I was going through at the time. As a family, we are incredibly grateful for everyone who works within this practice and does such an amazing job when this must be one of the most difficult times the practice has faced. Thank you to every one of you and for everything you have done. We wish you all a very happy Christmas and New Year, it is very much deserved.

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Responses

Response from Abbey Grange Medical Practice 2 years ago
Abbey Grange Medical Practice
Submitted on 04/02/2022 at 11:44
Published on nhs.uk at 21:17


Dear Mrs Cole, I am responding on behalf of the practice to thank you very much for taking the time to share you positive feedback. It is pleasing to know that our efforts as a practice during the Pandemic have been appreciated & you & your family feel well cared for.

I shared your feedback with the whole team when we received it - thank you again, it really boosts staff morale which is even more important during challenging times.

Kind regards, Amanda McDermott - Practice Manager

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