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This experience was far from the best

Posted By Kvwe99

"This experience was far from the best"

About: Scottish Ambulance Service / Emergency Ambulance

(as a relative),

We fully appreciate the Scottish Ambulance Service is under immense pressure just now, however there was no need for a crew to arrive and leave us feeling basically told off for calling a 999 Ambulance.

It was last resort calling one and fully explained the situation to a Call Handler. They agreed an Ambulance was required and help was arranged.

Throughout the whole time they were in the house I felt they were off hand and made us feel we were wasting their time.

We've had various Ambulance Crews attend the wife over the years and have to say this experience was far from the best.

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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 2 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 31/12/2021 at 16:40
Published on Care Opinion at 16:40

picture of Alan Martin

Dear Kvwe99

Thank you for sharing your feedback here on CareOpinion. I am so sorry to hear that you and your wife had reason to use our Services. I am also so sorry that you were left feeing the way your were.

I would like to have this looked into but for this to happen we would need some more details. There is a form here that you can complete that asks for these details and my team can pass these onto the relevant manager to manage and get in contact with you.

I hope that your wife is feeling better and on the road to recovery and I am sorry again.

Kind Regards

Alan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Kvwe99 (a relative)

Hi Alan, Thank for your response. I've completed the form on the Scottish Ambulance Service website. I've had an automated response to say it had been received and would be dealt with in due course.

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