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Our brilliant treatment via NHS 24 on Christmas Day

Posted By Ginti Cairns

"Our brilliant treatment via NHS 24 on Christmas Day"

About: NHS 24 / NHS 24 (111 service) Royal Infirmary of Edinburgh at Little France / General Medicine

(as a service user),

Our 14 year old son had been unwell for a couple of days (not COVID) with fever and sore throat, then on Christmas morning woke with obvious signs of strep throat and really poorly. We were able to access very prompt care via 111, with call back from a doctor within the hour. Antibiotics were available for us 30 minutes later at the ERI OPD6. The people we spoke to were helpful and caring. Amazing service - I work for the NHS and this reinforces how lucky we are to have it. 

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Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 2 years ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 26/12/2021 at 18:07
Published on Care Opinion at 18:07

picture of Dawn Orr

Dear Ginti Cairns,

Thank you for taking the time to contact us to advise of your experience with contacting 111 and your onward referral. I am sorry that your son was unwell and needed to attend hospital. I hope he is recovering well.

I am delighted to see that you had a very professional and good journey with all services through the NHS during this challenging time.

We will ensure your thanks is passed onto our staff, if you wish to contact me, I can be reached at patient.experience@nhs24.scot.nhs.uk.

Thank you again, I hope you all can enjoy the rest of the Christmas holidays.

Dawn

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Response from Louise Davies, Patient Experience Officer, Patient Experience Team, NHS Lothian 2 years ago
Louise Davies
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 07/01/2022 at 16:19
Published on Care Opinion at 16:19

picture of Louise Davies

Hi Ginti Cairns

Thank you for sharing your experience with us via Care Opinion. Please accept my apologies for the delay in responding to this.

I was also sorry to hear that your son was ill and had to attend hospital but I am glad that you found everyone to be so helpful and caring. It is always encouraging for staff to know their hard work has been appreciated and I will ensure your kind comments have been shared with staff.

Best wishes

Louise

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