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Care Opinion

Good experience in recovery

Posted By AleC21

"Good experience in recovery"

About: Queen Elizabeth University Hospital Glasgow / General surgery (Wards 9a, 9b, 9c & 9d) Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66)

(as a service user),

I went for the VP shunt surgery and felt extremely stressed about it.  I couldn't sleep for 2 nights before the day I had operation. I was looked after by a lovely nurse Magda who made my journey much easier for me. She continued to show her empathy through all the time I spent in recovery, she was caring and kind, and did everything she could to make this experience much better for me. That nurse has a gold heart and I will never forget what she did for me. I am forever thankful to Magda for her support and care.

I would also like to thank the surgeons and other staff in theatre who made my life much better and easier. Thank you!

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Responses

Response from Lisa Dorrian, General Manager, Oral Health Directorate, NHS Greater Glasgow and Clyde 2 years ago
Lisa Dorrian
General Manager, Oral Health Directorate,
NHS Greater Glasgow and Clyde

Submitted on 30/12/2021 at 13:43
Published on Care Opinion at 13:43

Dear AleC21,

Thank you for taking the time to get in touch about your experience, I am so pleased to hear it was a positive one. Please be assured I will have your comments and feedback shared with Magda and the Senior Charge Nurse of the Recovery Service, as well as the Lead Nurse for Theatres and Recovery.

Your recognition of the hard work and patient centred care offered by our staff is greatly appreciated.

I wish you a speedy recovery.

Kind regards

Lisa Dorrian

Clinical Service Manager

Surgical Specialties

The Institute of Neurological Sciences

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