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My recent hospital stay

Posted By EDAtruckie

"My recent hospital stay"

About: NHS 24 / NHS 24 (111 service) Scottish Ambulance Service / Emergency Ambulance University Hospital Hairmyres / Emergency Department University Hospital Hairmyres / General Medicine (Wards 9-12) University Hospital Hairmyres / Trauma & Orthopaedics (Wards 1 & 5)

(as the patient),

I was struck by a severe bladder infection. My wife called NHS 111 and very soon an ambulance arrived (in the early hours of the morning). The paramedics worked hard and eventually took me to A&E.

After a short period in A&E I was taken to Ward 3 and later to Ward 9. My total stay in hospital was one week.

I would like to express my gratitude to all staff for the first-class treatment that I received. That is all staff:

   Paramedics

   A&E staff

   Ultrasonics and X-ray staff

   Ancillary staff

   Doctors and nurses in Wards 3 and 9.

Without exception, they all treated me efficiently and with a cheerful manner, for which I am so grateful. This must be difficult at these very stressful times.

Please convey my thoughts to all the staff and wish them all a very Happy Christmas.

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Responses

Response from Andrew Cassidy, Patient Experience Officer, Nursing & Care, NHS 24 2 years ago
Andrew Cassidy
Patient Experience Officer, Nursing & Care,
NHS 24

I manage Patient and Service User Feedback

Submitted on 21/12/2021 at 15:34
Published on Care Opinion at 15:34

picture of Andrew Cassidy

Dear EDAtruckie,

Thank you for sharing your story on Care Opinion. I was sorry to read that you had been so unwell with a bladder infection and I hope that you are now well on the road to recovery.

I was pleased to read that your care, from calling 111 to being looked after at Hairmyres Hospital, was handled so well. I appreciate that this will have been a difficult and stressful time for you, and was pleased to read that you were looked after so efficiently by NHS 24, the Scottish Ambulance Service, and NHS Lanarkshire. I'm sure my colleagues from NHS Lanarkshire and the Scottish Ambulance Service will be equally pleased to read your lovely feedback.

Feedback like yours is so important to NHS 24. I would like to have the opportunity to ensure that the staff who managed your call are aware of your feedback. If you would like to contact me directly on patient.experience@nhs24.scot.nhs.uk and provide me with your details and the date of your call, I would be pleased to share your feedback with the staff involved. I am sure that they will be as pleased as I was to read your story. Please include your Care Opinion username in any email correspondence.

Once again, thank you for your thoughtful feedback. I hope you are now recovering well, and that you and your family have a peaceful and enjoyable festive period.

Happy Christmas to you and your family, and "all the best" for 2022.

Best wishes,

Andrew

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Response from Jackie Baird, Senior Nurse - Older Peoples Services, University Hospital Hairmyres, NHS Lanarkshire 2 years ago
Jackie Baird
Senior Nurse - Older Peoples Services, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 21/12/2021 at 16:05
Published on Care Opinion at 16:28

picture of Jackie Baird

Dear EDAtruckie,

Thank you so much for sharing your experience with us. I am sorry to hear you have been unwell and hope you are recovering well. The staff all work extremely hard and will be delighted to hear your kind words as they do strive to deliver a high quality of care at all times. You are right it makes such a difference for care to delivered with a smile especially in these difficult times.

Once again thank you for taking the time to share your experience and I wish you and all your family a very Merry Christmas. I will ensure the staff are made aware of your kind words.

Kind Regards

Jackie Baird

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Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 2 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 22/12/2021 at 18:05
Published on Care Opinion at 18:05

Dear EDAtruckie

Thank you very much for taking the time to post your Feedback here on Careopionion.

I am really sorry to read you were unwell with a bladder infection and hope you are feeling much better now.

I am delighted to read about the positive feedback for all the organisations involved in your care and pleased to hear every aspect of the care you received was 'first class' It's really wonderful to receive such good feedback.

If you would like me to pass on your kind words to the ambulance crew who attended to you, I can certainly arranege this for you. If you would like this to happen, please can I ask you email our team at sas.feedback@nhs.scot with your name, address and date of when we attended. Please may I also ask you make reference to your Care Opinion user name which will help us to easily link to this story.

Happy Christmas to you and a safe and healthy new year too

Best wishes and thanks again

Lesley

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