"Amazing staff, but lack of toilets in emergency dept"

I have been coming in and out of Craigavon Area Hospital for the past few weeks but a few days ago I came through ED as I am suffering from an infection.

My time in ED was just okay as there is a few things that could be improved upon in my opinion, for instance there was a lack of pillows in most of the beds and some beds had none. This is a small thing that would be really helpful to be improved upon.

There seems to be only one toilet in ED in the green area, however every time I have come into ED it always seems to be out of order, this is possibly from the overcrowds of people coming in and there is only one to accommodate them all. There needs to be more toilets available to us. The staff in ED are amazing how they cope with the busyness of the ward amazes me, they manage it very well and are very hard working people.

The next morning I was moved up onto the orthopaedic ward. The haematology team are looking after me and their care is wonderful, very friendly people, they are brilliant at what they do, communication between me and the staff has been excellent, they have explained everything to me very well and even listen to my points and concerns.

I have to say also when I was here before the medical team that was looking after me they were also astonishing. I thank them greatly as the care they provided to me was great.

Cleanliness of the hospital and this ward have been great, it’s good to see that there is always someone going around cleaning and sanitizing, brings comfort to me know that the staff are so on top of the cleanliness.