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care, kindness and professionalism

Story from nhs.uk

"care, kindness and professionalism"

About: Queen Elizabeth Hospital Birmingham

I would like to thank and commend the care I have had from the Respiratory Medicine Department and, just this week, during an endobronchial ultrasound procedure needed to inform and guide my cancer treatment. The same Consultant who I know from Respiratory Medicine conducted the procedure and the other doctor and nursing staff involved at Endoscopy Unit were very kind, supportive and professional. I know that I may have a difficult road ahead but I also know that much is possible with the care, kindness and expertise of those at the Queen Elizabeth Hospital. Please keep doing what you do for me and for others, every day of the year. Thank you with all my heart, Agata.

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Responses

Response from Queen Elizabeth Hospital Birmingham 2 years ago
Queen Elizabeth Hospital Birmingham

Submitted on 07/04/2022 at 10:55
Published on nhs.uk at 19:27

Dear Agata

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Respiratory Medicine Team and the Endoscopy Unit, and that you were treated with so much kindness, support and professionalism during your recent endobronchial ultrasound procedure.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

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