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"We chatted throughout the procedure"

About: Queen Elizabeth University Hospital Glasgow / Dermatology (Skin Conditions)

(as the patient),

I was booked in for minor surgery and being someone who suffers from anxiety, I was extremely nervous about my appointment on the day.  I arrived on time and really didn't have too long before the nurse came to take me to the treatment room.  Her name was Jemma and she introduced both herself and her colleague, Hannah.  Both were amazing to say the least!!! I explained to Jemma that I was a bit nervous and immediately she reassured me and helped me to relax. The procedure itself was uncomfortable but they were great and Hannah actually offered to hold my hand when Jemma was carrying out the anaesthetic which I thought was such a lovely gesture and so sweet.  We chatted throughout the procedure and by the time I left I felt I had made a couple of new wee pals!! Please let them both know that I am so grateful to them for not only my treatment but for their kindness and for being so lovely.  I could not speak highly enough about them both.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 21/12/2021 at 17:12
Published on Care Opinion at 17:12


picture of Kevin Torbet

Dear Jenna2004

Thank you for taking the time to leave such lovely feedback in regards to your experience of using the Dermatology Department of the Queen Elizabeth University Hospital for your minor surgery operation.

I'm glad you were able to build up an early repour with both nurses Jemma and Hannah prior to your operation, as I noted you said you were nervous about having the op, so to hear they were both so professional and kind was very heart warming.

I will be sure to pass on your thanks to your two new wee pals and the rest of the team and hope your now feeling a lot better.

Kind regards

Kevin

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