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Great experience

Story from nhs.uk

"Great experience "

About: Good Hope Hospital

Visited the hospital on the evening of 30th October 2021 with my 8 year old grandson who had sustained an ankle injury. In less than 3 hours he has been assessed diagnosed plastered and discharged with follow up up appointment. Thank you to all involved in his care including the staff at fracture clinic. My grandson was very apprehensive of attending hospital due to not knowing what to expect but the staff were very pleasant and reassuring. Amazing work by all involved thank you

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Responses

Response from Good Hope Hospital 2 years ago
Good Hope Hospital

Submitted on 13/12/2021 at 10:42
Published on nhs.uk at 20:38

Dear Maxine

Thank you very much for posting your comments regarding your Grandson's ankle injury in.

I will ensure that your feedback is communicated to the Emergency Department Team at Heartlands Hospital who will be so pleased to learn that you felt you were treated fairly, and that you both had such a positive patient experience.

I hope that he is recovering well. Thank you for taking the time to post your feedback.

With Kind Regards

Patient Experience Team

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