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"Excellent throughout!"

About: Leigh Infirmary

I have been having treatment at the Sleep Medicine Clinic for approximately 5 years. Over that time I have found them more than willing to help in whatever way they can. During the initial lockdown, being 79 and classed as vulnerable, they even taxied urgently needed equipment over to me in Wigan. When I had a problem with bleeding from an eye, they immediately spoke to the Sleep Medicine Consultant and my Heart Consultant, who rang me the same day. They changed my CPAP mask pillow to memory foam and then followed up on a regular basis to make sure everything was OK. Their telephone appointments during the pandemic have been both friendly and professional. Between I have been able to request spares parts for my equipment to be posted out. From Reception through to the Nurses, everyone has been most kind and considerate. They are always prepared to go the extra mile. This is surely a department to be proud of.

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Responses

Response from Vicky Bolton, Patient Relations and PALS Manager, Wrightington, Wigan and Leigh NHS Trust 2 years ago
Vicky Bolton
Patient Relations and PALS Manager,
Wrightington, Wigan and Leigh NHS Trust
Submitted on 14/12/2021 at 16:26
Published on Care Opinion at 16:26


Thank you for sharing your experience of the Sleep Medicine Clinic, it is very pleasing to hear that you had such a positive experience. I will ensure that the staff involved are informed of your kind comments, which I am sure they will be very pleased to receive

Kind regards

Vicky Bolton

Patient Relations and PALS Manager

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