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My wife and her broken wrist

Posted By Jett

"My wife and her broken wrist"

About: Royal Infirmary of Edinburgh at Little France / Accident & Emergency Royal Infirmary of Edinburgh at Little France / Trauma and Orthopaedics

(as a relative),

My wife fell in the house and broke her wrist . Waited 2.5 hrs for an ambulance as she had also banged her head .

Her brake was so severe that the doctor at Edinburgh Royal Infirmary did a pull to reset her bones immediately and a cast was put on after a scan .

Two weeks later we were back to get another cast applied . My wife complained that her wrist was still really painful and couldn’t move her fingers much . They were supposed to do another scan to make sure all was ok but never did . A new cast was put on for a further 4 weeks . On day of removal of cast it was noted my wife was still in a lot of pain but told physio would sort it out . X ray taken but no scan . We had to insist on a scan as we thought there was something not right . Our physio did three sessions on it at also said something was not right . 

We got an appointment with doctor at hospital to go over the scan which then proved the bones were not set right and we are now 9 weeks from day of break and in severe pain . 

Today I dropped my wife at hospital at 7-30 am and she now faces 12 hours of surgery to try and save her hand . 

From start to this day we have had four different doctors looking after her and all said physio would sort it . HOW CAN THIS BE ALLOWED TO HAPPEN . 

We are both so angry about the lack of care in this instance. 

What happens IF she can’t use her hand ??   

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Responses

Response from Louise Davies, Patient Experience Officer, Patient Experience Team, NHS Lothian 2 years ago
Louise Davies
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 17/12/2021 at 14:16
Published on Care Opinion at 14:16

picture of Louise Davies

Dear Jett

Thank you for sharing your story with us via Care Opinion, I would like to apologise for the delay in responding to this.

I am so sorry to hear of your wife's poor experience and of the pain she has suffered from throughout. I hope that the surgery last week went well and wish her a speedy recovery from this.

I would like to assure you that I have passed your feedback on to the appropriate management team at the Royal Infirmary for their review. If you would like to raise this as a complaint and receive an official response to your concerns, please contact the Patient Experience Team at feedback@nhslothian.scot.nhs.uk. If you choose to do this, please make reference to this Care Opinion post and include your wife's name, date of birth and address along with your name and contact number.

I hope this is of help to you and I would once again like to apologise for the distress caused to you and your wife.

Louise

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