"King George Accident & Emergency"

My summery at King George hospital A&E:

The waiting time stated 4hrs and I was waiting almost 11hrs. Went into A&E via taxi that was referred by the ambulance paramedic service, at approx 11.30am and got discharged 10.30pm! I came out of the department bursting into tears feeling suicidal due to the behaviour of a receptionist.

My observation at the A&E:

1. An elderly women was anxious and distressed. she kept crying and started pleading for her death! she was so uncomfortable in her seat that she kept on forcing to lie down on the floor.

2. I saw a patient moaning and crying in pain. sitting discomfort on a chair due to the extent of her pain.

3. another patient who was in pain and agony waiting for over 8hrs started crying in fear and neglect. however a member of staff did reassure her and heard her voice.

4. I myself came out of the department bursting into tears and feeling bullied and picked on and very unsafe and neglected by the response and behaviour from a staff member from the reception! receptionist took their anger out on me saying, people think we cant talk back so they do and say what they like, well I will talk back and say what I like etc. and this was their response from me gently telling her why are you talking to me like this, what have I done.

Their irrelevant rude actions could have lead to deuteriations of self harm or suicide as a vulnerable patient.

if there is too much pressure at the department it needs to be sorted not take out on the patients. patients go there for help not come away feeling insecure, depressed, bullied, neglected and suicidal.

however the clinical members of staff i.e, nurses and doctor and assistances did have the kind approach despite the horrific 11 hours long wait and the receptionist.  

My experience at the King George AE department:

my experience as a whole, was terrible that lead to deuterated mental health. due to the long horrific waiting ours and the insensitive behaviour of member of staff id rather take the risk in future stay home and die than go back in there!!