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Amazing

Story from nhs.uk

"Amazing "

About: Queen Elizabeth Hospital Birmingham

I have not had a great experience with the nhs gynocology department in Birmingham so I had no faith when visiting the breast surgery today. Can I just say how amazing the staff are in the breast surgery. This is the first time I’ve had an appointment and I’ve been satisfied. Every single staff member was friendly, from the nurse, the radiology staff, and people in between. This is the first time I’ve came across sincere genuine staff who do actually care. I was listened to, respected, and I was checked out throughly via the radiology department.. I could not be happier and more relieved. The staff at Solihull hospital breast surgery clinic are one of a kind. I wish I could say the same about Birmingham women’s out patience department, they really are diabolical.

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Responses

Response from Queen Elizabeth Hospital Birmingham 2 years ago
Queen Elizabeth Hospital Birmingham

Submitted on 07/04/2022 at 10:38
Published on nhs.uk at 19:25

Thank you for taking the time to provide feedback about services provided by University Hospitals Birmingham and that you had such a psoitive experience with our Solihull Hospital Breast Surgery Clinic. Your kind words have been forwarded to the senior staff in the team. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

I'm also sorry to hear that you have had a bad experience previously with the Birmingham Women's Hospital Outpatient department. If you wish to follow up your concerns with them then yopu can contact their Patient Advice and Liaison Team (PALS) on 0121 333 8403/8505. There is a 24 hours answerphone service and the PALS Team aim to return your call on the next working day. You can also contact PALS via email on bwc.pals@nhs.net.

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

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