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"Face to face cancer appointment cancelled "

About: Basingstoke and North Hampshire Hospital

Had breast cancer surgery in October at Basingstoke hospital by a brilliant surgeon and I can’t praise the doctors and staff enough. Couldn’t get better treatment. It was a different story with the Oncology Department. Finally had a telephone call this morning telling me I had an appointment for tomorrow (2/12) with a consultant face to face to discuss further treatment. Was very pleased

as I had been waiting a few weeks for this appointment. Then this afternoon had another telephone call to say the consultant had decided to speak to me on the phone to discuss further treatment such as chemotherapy or radiotherapy or whatever. I had never met this consultant and to just speak to a patient over the phone for a few minutes about further cancer treatment is unbelievable. I obviously had questions to ask him but he thought I wasn’t worth seeing. I told the nurse I was unhappy with just a phone call, so now waiting to see if I get any more treatment. Probably they won’t bother with me.

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Responses

Response from Basingstoke and North Hampshire Hospital 2 years ago
Basingstoke and North Hampshire Hospital
Submitted on 03/12/2021 at 13:50
Published on nhs.uk on 04/12/2021 at 21:10


Thank you for taking the time to share your recent experience. I am sorry to hear of the appointment issues that you encountered, I appreciate the importance for you to speak face to face with a Consultant regarding your future care and treatment.

I have shared you feedback with the clinical leads of the oncology department, and they will use this feedback to review how we decide which appointments to do face to face, and which by phone. Please do contact our customer care team so that we can follow-up with you personally. They can be contacted at customercare@hhft.nhs.uk or 01256 486766.

Thank you once again for taking the time to share your experience and I hope that any future appointments with us will go better.

Alex Whitfield

Chief Executive

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