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"Great efficiency at the Department Scheduled Admissions and Nuclear Medicine"

About: Aberdeen Royal Infirmary / Dept of Scheduled Admissions Aberdeen Royal Infirmary / Radiotherapy

(as a service user),

I presented myself early morning to the Department of Scheduled Admissions at Aberdeen Royal Infirmary and I was impressed by the efficiency of the staff taking my details as part of the check in process.

I was helped by the nurse Lorraine to get myself ready for surgery later in the morning and she started the process of checking and confirming my details.

She was helpful and any anxiety I had disappeared after a quick reassuring chat with the very empathetic Mr Bourne the surgeon and his colleague Dr Batti and it was at this point I knew I was in very good hands

All my details were taken and a further visit from 2 anaesthetists to finalise other information before a visit to the Nuclear Medicine department for another small procedure before my surgery.

My sincere thanks and gratitude to the staff I had taking care of me on Monday in the efficient environment of Department Scheduled Admissions Pink Zone and the Injection Room of the Department of Nuclear Medicine

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Responses

Response from Fiona Whyment, Nurse Manager, Surgery 4 (Surgical Division), NHS Grampian 2 years ago
Fiona Whyment
Nurse Manager, Surgery 4 (Surgical Division),
NHS Grampian
Submitted on 02/12/2021 at 09:40
Published on Care Opinion at 09:40


Dear chamaeleonmc97,

Many thanks for taking the time to give us such lovely feedback. Its great to hear that Lorraine was helpful and eased your anxiety through her efficiency. I will make sure she is made aware of your good feedback. I am sure she will be delighted to hear that she has received this along with the consultants.

May I wish you a very speedy recovery and wish you all the best in the future.

Fiona Whyment Nurse Manager

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