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"Access to Mental Health services"

About: Avenue House / Recovery Team (East)

(as a service user),

I was in hospital twice over the last week with mental health problems. I had an appointment with community team in a month but they were unable to bring it forward so they directed me to the out of hours SPA phone line who directed me to 111.

On both occasions I saw a member of the Liaison Psych Team. Both times I was told that it was the responsibility of the CMHT to see me, which would have been fine except afterwards I received discharge letters that I do not believe they communicate the facts. As well as small details being incorrect (e.g. my date of birth and my race), their account of what I said does not reflect my memory of the conversation- in fact at times they had often written the exact opposite to what I said.

The whole experience has left me feeling even more frustrated with the system as I just do not believe I am going to receive the help I need. I have been bounced around the system for over ten years now and do not understand why I cannot be helped. The only people I have seen receive proper mental health treatment are those who have severely harmed themselves in such a way that is long term or those who harm others. Rightly, those people should take priority, however it must be said that when you have to get to that point to actually receive proper help, the system is surely broken.

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Responses

Response from Paul Gibbs, Patient Experience Lead, West London NHS Trust 2 years ago
Paul Gibbs
Patient Experience Lead,
West London NHS Trust
Submitted on 24/12/2021 at 17:43
Published on Care Opinion at 17:43


Dear bwbcobffs,

Thank you for your helpful feedback regarding the service you have received from West London NHS Trust, and in particular your concerns about access to treatment with Ealing Acton MINT based at Avenue House. We are very sorry that the service has not been to the standard you expect, and we take your concern and your health seriously. If you would like to make contact with the trust via Patient Advise Liaison Service (pals@westlondon.nhs.uk or 0800 064 3330] with your information Ealing Acton MINT would like the opportunity to review your case and correct any errors.

We hope to hear from you soon.

Best Wises,

PALS

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