This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Utterly poor service don't register with this GP…"

About: Aspen Medical Practice

I never had such an irresponsible GP service in my life. I was discharged after treatment from AnE and asked to have a followup with GP in two weeks as I am taking blood thinner medication for PE and its dose need to be reviewed nd adjusted based on my response. I called for an appointment and the GP gave an appointment after 4 weeks, though the instruction was to have a followup in two weeks. Then, two days before the appointment they cancelled it and rescheduled for another week citing silly reasons. They don't care about how critically ill you are and their reception is rude saying that you will be okay and any emergency go to hospital. Is that the kind of service public is looking from a primary care. Such ridiculous attitude is unacceptable in health service. Please don't register with this GP

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Aspen Medical Practice 2 years ago
Aspen Medical Practice
Submitted on 02/12/2021 at 15:39
Published on nhs.uk on 03/12/2021 at 21:42


Dear Jay

We sincerely apologise for the issues you have experienced. Demand in General Practice has significantly increased and as a result we are experiencing a higher number of telephone calls and appointment requests. We have a limited number of telephone calls which can be booked on the day, once these have been used the reception team do try to protect the remaining appointments for urgent issues and will book non-urgent issues ahead into routine telephone slots. Please use the following feedback & complaints link via our website so that one of the managers can investigate this issue officially. https://www.aspenmedicalpractice.nhs.uk/feedback-complaints/

Best regards

Aspen Medical Practice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k