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"Urology Department"

About: The Maidstone Hospital

I am writing on behalf of my elderly father in law, who visited your Urology department at Maidstone Trust yesterday afternoon. The professionalism and caring manner my father in law received was exemplary, right across the board from the Covid greeters at the main entrance, through to the reception team, nurses and doctors in the Urology Department. We needed some pharmaceutical support following the consultation, which was professionally and caringly given by the helpful & supportive pharmacy staff. It was a wonderful, gratefully appreciated Health care experience for an elderly gentleman and his wife.

It is even more impressive given the challenging times and environment the NHS Trusts have to operate within currently. So please accept our heartfelt thanks and gratitude to everyone who helped this elderly couple in their time of need.

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Responses

Response from The Maidstone Hospital 2 years ago
The Maidstone Hospital
Submitted on 06/12/2021 at 16:44
Published on nhs.uk on 07/12/2021 at 11:01


Dear Watson family

Thank you for taking the time to provide us with your kind compliments, following your father-in-law's recent hospital attendance. We were so pleased to read that he had such a positive experience and was provided with the high level of care and attention we aspire to. We will take much pleasure in sharing your kind feedback with appropriate managers, who will ensure this is shared with all of the staff involved. Once again, thank you for taking this time. With kind regards. The PALS Team.

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