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I enjoy my chats with other patients and the staff

Posted By VirtualVisitingOfficer

"I enjoy my chats with other patients and the staff"

About: Daisy Hill Hospital / Female Medical

(as a staff member posting for a patient/service user),

At first I found my time at the hospital quite difficult as the wards are very loud and busy at all times. I found it difficult to sleep as I am used to my own bed and there was quite a lot of noise on the ward. However, the staff were so helpful with getting me settled in and are continuing to be very accommodating. I now enjoy the chats with the other patients on my ward and the staff as it is something to look forward to during the day when there is limited visiting for family.

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Responses

Response from Gemma Gill, Sister, Female Medical DHH, Acute, Southern Health and Social Care Trust 2 years ago
We are preparing to make a change
Gemma Gill
Sister, Female Medical DHH, Acute,
Southern Health and Social Care Trust

Submitted on 05/12/2021 at 01:31
Published on Care Opinion on 06/12/2021 at 09:16

thank you for your response, the wards can be quite noisy especially as female medical as it is the largest ward with 40 patients. we are currently looking into ways which we can improve noise control at rest periods and at night time.

I am glad your stay was made positive by both staff and patients interacting with you. The lack of visiting has been hard for both staff and patients but unfortunately it is essential at the minute. Thank you again for your feedback and I hope you are well recovered

shsct dhh fmw gemma gill clinical sister

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Response from Mairead Casey, Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience, Southern Health and Social Care Trust 2 years ago
Mairead Casey
Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience,
Southern Health and Social Care Trust

Patient Client Experience & 10,000 Voices Facilitator for Southern Health and Social Services Trust.

Submitted on 15/12/2021 at 18:05
Published on Care Opinion at 18:05

picture of Mairead Casey

Good afternoon

Thank you so much for taking the time to share your experience. We recognise how difficult it is for families at the minute due to Covid 19 due to the restrictions on visiting. We have introduced a Virtual Visiting Service within the Trust. This new service has been established to try to support families and patients during this time and enables families to stay connected.

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attach below details on how your family/friends can book a visit. Once a virtual visit has been booked our Virtual Visiting Officer then goes along to each patient and set up the call with the virtual visitor using the Trust's iPads. These virtual visits can be with families or friends. Image title

If you would like any further details on this service, please feel free to contact the Virtual Visiting Schedulers for more information and they will explain how the service works. Their contact number is 07776516419, 7 days a week 9.00 am to 5.00 pm.

Kind regards

Mairead Casey

Virtual Visiting Service

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