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What amazing people

Story from nhs.uk

"What amazing people"

About: South Western Ambulance Service NHS Foundation Trust

A crew from Bournemouth hospital came to visit my elderly mother today. The team consisted of Jonathan cash, tessa down and Kelly Bateman. My mother who is partially blind and hard of hearing called her GP who advised that an ambulance she attend her. She was feeling sickly, nauseous and dizzy. They arrived and methodically went through an analysis of her symptoms whilst conducting obs such as pulse, blood pressure, ecg etc. they spent a total of 2 hours and gave some really good advise about vertigo, Menderes disease and helped calm my mother down. They were professional, caring, patient and an absolute credit to both our NHS and the south west ambulance team. Many many thanks for your time and professionalism - mother and son

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Responses

Response from Deanne Hill, South Western Ambulance Service NHS Foundation Trust 16 months ago
Deanne Hill
South Western Ambulance Service NHS Foundation Trust

Submitted on 20/12/2022 at 17:13
Published on Care Opinion at 17:13

Thank you so much for providing us with feedback on the service you received, it is much appreciated! I am so glad to hear you were well looked after, though I am sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email plaudits@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message - we will then ensure this is passed onto the relevant crew.

Thank you again for taking the time to feedback, I hope you are recovering well!

Kindest regards,

Natalie and Dee
Patient Engagement Team
SWAST

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