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Responding to my individual needs

Posted By omegags54

"Responding to my individual needs"

About: Queen Elizabeth Hospital Birmingham / Ophthalmology

(as a service user),

The pandemic and staff shortages have severely affected the team's services, meaning I hadn't been seen in person for a while but yesterday, I was. The contact lens and optometry service I have had in the last week were both superb and I really felt as though the team were responding to my individual needs. I have a very specific injury but Sylvia - a new addition to the staff, I think - was brilliant and I was very impressed. It is tough for all of us at the moment but I think the ophthalmic/optometry service at QEHB is doing a fantastic job and I am very grateful.

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Responses

Response from James Cunningham, Assistant Patient Experience Manager, University Hospitals Birmingham NHS Foundation Trust nearly 2 years ago
James Cunningham
Assistant Patient Experience Manager,
University Hospitals Birmingham NHS Foundation Trust

Submitted on 30/06/2022 at 16:34
Published on Care Opinion on 01/07/2022 at 07:14

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent, responsive service you received from our wonderful colleagues in the Opthlamology team despite the challenges the pandemic has presented.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham

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