This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"My experience"

About: Sexual Health Services - North Staffordshire and Stoke-on-Trent (Open Clinic)

(as the patient),

I went in initially for a consult about the pill and having my implant removed. Leanne who i spoke to on the phone was wonderfully helpful, very kind and extremely friendly whilst also providing all the information I'd asked for. She got me my appointments and was fantastic. I then had Jane for both my pill consultation and my implant removal. I also had a full check up and, being a sexual assault survivor, i was extremely nervous, but Jane made me feel as comfortable as you can and made it a positive experience. Unfortunately, at my check up, an STI was discovered which was a horrible shock to me and my partner. On my return for treatment, i had another practioner whom i don't remember the name of, but she was helpful enough. Then ive gone in for my final swab and came full circle back to Leanne. My experiences with my GP have been awful, so I was extremely nervous that the practitioners here would be the same. They're all wonderful, friendly, and approachable. Considering the circumstances in which we meet them, in my experience, they make you feel comfortable and I'd happily go back to them with any other related appointments. I hope when my partner and I are trying for a baby that we can have Jane and Leanne again, as I know I'd be in the best of hands. They should be congratulated

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Julia Barraclough, Service Manager, North Staffordshire & Stoke on Trent Sexual Health & HIV Service, MPFT 2 years ago
Julia Barraclough
Service Manager, North Staffordshire & Stoke on Trent Sexual Health & HIV Service,
MPFT
Submitted on 30/11/2021 at 15:43
Published on Care Opinion at 15:43


picture of Julia Barraclough

Thank you for taking the time to feedback on the service you received. I really appreciate the detail you have given in your story because it has helped me provide direct feedback to the nurses who supported you. I have shared this with Leanne and Jane - you have made their day! Wishing you all the best for the future.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k