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A&E

Story from nhs.uk

"A&E"

About: University Hospital Aintree

Advice and letter off GP to attend A&E still

Sitting there 8 hours later not happy at all appauling I get emergency come in but no updates what so ever just read board I get told I am a 64 year old and the people telling are my daughters age and my granddaughter age the have no compassion at all for people waiting poor customer service

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Responses

Response from University Hospital Aintree 2 years ago
University Hospital Aintree

Submitted on 26/11/2021 at 12:42
Published on nhs.uk at 13:01

We are sincerely sorry to hear of your experience in the A&E Department yesterday. The Team in A&E have been informed of your concerns and staff will be reminded to provide regular updates on the waiting times via the board, tannoy system and in person. We are currently experiencing an increased number of patients attending the A&E Department which has significantly increased the waiting times. We are sorry that the waiting times were not regularly communicated to you.

If you would like to discuss any aspects of the concerns you have raised please contact our Patient Advice and Complaints Team by emailing complaints@liverpoolft.nhs.uk or by calling 0151 529 2400.

You can also write to:

Patients Advice and Complaints Department

Aintree University Hospital NHS Foundation Trust

Lower Lane

Liverpool L9 7AL

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