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"A lovely nurse who is great at her job,&really knows people"

About: Royal Manchester Children's Hospital / Paediatric neurology

(as a parent/guardian),

We went to the neurophysiology department 23/11 @08:30 at Manchester children's hospital, with our 8 year old autistic son. He had to have an EEG which, due to his complex needs, was very stressful for him & us. After a difficult journey from Wigan & a massive change in routine for Samuel, this nurse, Lucy, was fantastic. I can't praise her enough. She was practical, compassionate, caring & understanding. She was non judgemental & needs to be cherished & rewarded for her 'can do' attitude, & her skills both professionally & in showing empathy for a difficult time for us & our son. I hope senior management are aware what a gem they have. Thank you Lucy 

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Responses

Response from Chloe Dalton, Patient Experience Lead, Manchester University NHS Foundation Trust 2 years ago
Chloe Dalton
Patient Experience Lead,
Manchester University NHS Foundation Trust
Submitted on 29/11/2021 at 14:31
Published on Care Opinion at 15:54


Dear Nina27,

Thank you for your wonderful comments on the Care Opinion website regarding your sons care during his time in Paediatric Neurology at Royal Manchester Children's Hospital. We are pleased to read that Lucy was non-judgemental, compassionate, caring and understanding and her can do attitude helped during such a difficult time for you and your family. We feel comments like these reflect the hard work and dedication of our staff. We are grateful for your kind words and we have passed on your message to the Head of Nursing, who will share with Lucy and the team involved. The Patient Experience Team.

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