"Poor service"

Unfortunately the experience I’ve had has been very poor. Phone lines not working properly for over 6months (official complaints made about this, still not fixed), there is only one phone number for every service in the building and only duty is ever available. A lot of phone calls and chats and no actual help. Wasn’t seen by my community psychiatric nurse for nearly 10 weeks due to leave. Staff will listen and make you feel at ease but nothing ever seems to get rectified. When in crisis you will phone repeatedly and get put through to duty and maybe offered some drugs. Serious psychiatric appointments with drs were missed as I was never informed by any means about them. No voicemails, emails, letters nothing. Honestly I would not recommend going to the mental health team. There is more help on social media via mental health information than anything you get out of the nhs. I have complained and received a sorry our care wasn’t good enough but things were done within time frames. I never received anything apart from 2/3 meetings with my cpn. No care plan was made with me. (One magically appeared when I questioned what they had done for me since June. I have no idea what it says it was done without me to possibly cover non existant footsteps) after 2 months of silence from my cpn I dropped out the mental health team. I was in crisis at and got offered tamazepam, that is all. No real help. A lot of wasted money and time. Over a year of referal assessments, phone calls and complaints to receive no help. It’s a terrible service.