"a gamble"

I have been a patient at Westgate surgery since 1992, and it's always been a fine surgery.

The issue is, it's a gamble whether you're going to get a staff member who is attentive & kind, or if you'll be made to feel like a nuisance.

I can't fault the nurses, who are all incredible, and i know the surgery is currently under a lot of pressure, however i avoid calling because the reception staff are often so dismissive of concerns such as anxiety. Like they're much too busy to be on the phone talking to a scared patient.

It really is a lovely surgery in general, but a little more compassion would go a long way.