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Totally Inefficient AMU

Story from nhs.uk

"Totally Inefficient AMU"

About: Stockport NHS Foundation Trust

It took 53 calls and 3 broken promises of a ring back today to find out what is happening with my mum, age 94 who is frail and deaf. I just needed to know what the doctor said this morning! Diabolical

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Responses

Response from Aoife Isherwood, Patient Experience Facilitator, Stockport NHS Foundation Trust 2 years ago
Aoife Isherwood
Patient Experience Facilitator,
Stockport NHS Foundation Trust

Submitted on 23/11/2021 at 15:37
Published on Care Opinion at 15:37

Hello,

Thank you for sharing your feedback and I am sorry to hear communication from the ward was not consistent. I have asked the Ward matron for a response which is as follows:

I’m really disappointed to hear this.

Currently we have a communication expectation that all NOK (with consent from the patients) are updated by either the nurse or doctor caring for them between 2pm and 5pm.

The ward clerks should be informing relatives of this at point of contact but occasionally given the number of calls made I would suspect the issue is that the phone lines are engaged.

I apologise it took you so long to receive an update but if you have any further concerns, please contact Patient.Experience@stockport.nhs.uk

Kind regards,

Aoife Isherwood

Patient Experience Facilitator

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