I was booked in for a CT scan, (as an outpatient), on Monday. I was finally seen, over an hour and a half late. I’d be prepared to say ‘these things happen’…but no member of staff had the common decency or manners to tell a waiting room full of people why they were running so late.
After I had the scan I was told I’d have to wait over an hour for a porter to take me back to the entrance, where a volunteer driver was still waiting to take me home. That driver very kindly offered to come and get me himself. As he pushed the wheelchair from radiology back to the entrance we passed a kind of side area where no less than three porters were sitting just having a chat.
The driver even took the wheelchair back to that area, when one of those porters told him that if they’d known they could have helped with that.
Come on NGH! This really isn’t good enough…and you can’t blame COVID 19 for these particular failings. I was always taught that manners were always appreciated, and they certainly would have been on Monday!
"General Efficiency and Interest"
About: Northampton General Hospital (Acute) / General medicine Northampton General Hospital (Acute) General medicine NN1 5BD
Posted by Yolly (as ),
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