A Member of my household called their service saying that she was having a panic attack, and had a knife and was bleeding, they informed the staff that they had tried all the medication that the GP could offer and anything else had to be prescribed by Laurel House.
At this point the person on the phone laughed at her and said "I Highly doubt that" they then went on to say that she shouldn't have called them and started listing charities she should have called instead, despite the fact that she is under their care.
This behaviour is unacceptable and under a worse situation could have been life-threatening. There needs to be immediate improvement
"Absolutely Dreadful Service"
Posted via nhs.uk
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