"Caring A&E visit"

I visited A&E today with my child following a cut lip trying to stand at the television unit. The department was extremely busy (70 or so patients at one time) and I noticed the entire time that every member of staff was calm and approachable.

We were triaged and the nurse was lovely, asking all relevant questions and giving my child paracetamol as I didn't have any because I was in a rush to get there. We then waited to see a nurse who explained that they would speak to a member of the facial surgical team and at that moment the surgeon came.

She explained the options for my child thoroughly, resulting in me getting upset as they had mentioned possible surgery. The senior nurse, surgeon and play therapist were all extremely caring and compassionate, taking myself and my child to a quieter area and getting some toys to occupy them, and even offering me a hot drink or some water.

We then waited for my child to get treatment and the nurse was extremely patient with her as they weren't  too happy about having steri strips put on. The play therapist was helping all the while by singing to them. We were then seen again by the surgeon and they spoke again about surgery  and clearly telling me the pros and cons (I decided not to as the risks outweighed the benefits.)

I would just like to take the time to thank all of the staff that were on today (I don’t remember names unfortunately, it’s all a little blurry) and let them know that even in these testing times they are incredible and we are very grateful for them.