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Urgent care - extremely slow

Story from nhs.uk

"Urgent care - extremely slow"

About: Queen's Hospital (Romford)

Ring 111 get told go queens child has chest pains. Waiting time 3 hours we are now at 4hrs asked for pain meds had nothing very slow watching kids throw up over floor and left to be walked in by other patients no sign of a cleaner on hand for such incidents talk about germs !!! Expect to be here for some time update notice boards at least !!!!

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Responses

Response from Queen's Hospital 2 years ago
Queen's Hospital

Submitted on 22/11/2021 at 17:06
Published on nhs.uk at 20:21

Thank you for taking the time to provide us with your feedback, we are so sorry to hear the concerns that you have raised. Unfortunately, the Urgent Care Centre is not managed by Barking Havering and Redbridge NHS Trust, it is managed by Partnership of East London Co-operative (PELC). Therefore your comment will need to be responded to by them. PELC can be contacted on 0208 911 1130 or by email, pelc.feedback@nhs.net.

Kind Regards

The Patient Advice and Liaison Service

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