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A centre of excellence

Story from nhs.uk

"A centre of excellence"

About: Croydon University Hospital

My grown up son was blue lighted in an ambulance to Croydon University Hospital with Diabetic Ketoacidosis (DKA) on the evening of 8th November and taken to the Recuss. Dept. The level of professionalism, skill and friendliness was off the scale! Despite being run off their feet, they remained calm at all times and took time to explain all procedures and answer any questions. One doctor was about to go home when my son arrived but he stayed on to assist. I cannot speak highly enough of the level of care my son received in this department and I will never be able to thank them adequately. An absolute centre of excellence in my view.

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Responses

Response from Croydon University Hospital 2 years ago
Croydon University Hospital

Submitted on 30/11/2021 at 10:14
Published on nhs.uk at 19:18

Dear Sandra Pearson,

I am very happy to read that you have taken time to advise the Trust of your / your family member’s positive experience whilst accessing Croydon Health Services (CHS). It will be of great pleasure that we share your positive comments with the relevant teams and staff and we would like to take this opportunity to thank you for taking the time to share such a positive story. If you would like to contact us further please do so by emailing the Patient Experience Team at CH-TR.PALS@nhs.net; please also advise if you would like to be on the list to share your story with CHS Integrated Quality Assurance Group for learning.

I hope your son continues well in his recovery.

Kind Regards

Patient Experience Team

Croydon Health Services

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