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"Unbelievably bad"

About: The Simpson Centre

You can book via Klinik (whatever that is) or the mis-named patient access. The former told me online enquiries were disabled, the latter that there were no online appointments available, receptionists only book emergency appointments. I guess whatever I have will have to get much worse before I become an emergency or die. Who cares? Maybe the doctor writing the death certificate who will undoubtedly explain to my family that I should have sought help earlier. I am very angry at this shambolic pile of excuse for a health centre. This is not an isolated incident. The same happened a year or so back, and when discussing with a receptionist (refuserist would be a better name) was told there was nothing they could do (after telling me no appointments were available in the system (yes another misnomer). I am fed up with it, over 30 years ago I could get an appointment to see a qualified and caring practitioner within a couple of days. Today, it is ‘talk to the hand’ because the practice seems to be spending the whole time thinking of new ways to deter people. I know it doesn’t have to be like this as a friend in another part of Bucks praises his surgery to the high heavens. Sadly though I am stuck here with this bunch of no-hopers, which curiously, also describes me.

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Responses

Response from The Simpson Centre 2 years ago
The Simpson Centre
Submitted on 16/11/2021 at 16:04
Published on nhs.uk at 19:20


We are sorry that you are unhappy with the current appointment process, which we are currently in the process of changing. The Simpson Centre welcomes patient feedback on our systems and processes and would be happy to deal with your concerns directly, if you contact us at Simpson.centre@nhs.net

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