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Excellent service and care

Story from nhs.uk

"Excellent service and care"

About: King Edward VII Hospital

This morning I was sent to the Prince Charles Eye Unit by my pharmacist as I has accidentally slashed a corrosive liquid into my right eye.

Within 20 minutes of registering with reception I was seen by a triage nurse. She did some preliminary tests and I was sent back to the waiting area to wait to see an eye specialist. After 40minutes a specialist nurse attended to me and did a thorough examination of the eye. She prescribed an antibiotic snd gel to soothe the eye snd I was able to leave within an hour and a half of arriving at the hospital.

I was really impressed with the speedy attention and care I received at this hospital. A real credit to the NHS and my particular thanks and gratitude to the staff who attended to me today. Thank you.

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Responses

Response from King Edward Vii Hospital 2 years ago
King Edward Vii Hospital

Submitted on 15/11/2021 at 10:25
Published on nhs.uk at 10:29

Dear Marilyn

Thank you for posting a review of your experience of Eye Casualty at the Prince Charles Eye Unit. Your feedback has been shared with the team there and their clinical leads. We are very happy to read that you found the service speedy and thorough and we hope your eye is recovering well.

Patient Experience Team, Royal Berkshire NHS Foundation Trust

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