"A few basics could have made this experience better"

Dear Maigp46 - thank you so much for providing this feedback.

We apologize for the delay in your mother being assessed. Unfortunately the emergency department has been regularly overcrowded this last few months. There are significant numbers of patients delayed in the ED waiting on admission beds.

This leaves us with limited cubicle space. It also means the nursing team have to care for the needs of patients with delayed admission as well as new attendees. The Hospital team are working hard to improve the flow of admissions out of the ED. The reason for the delay should have been explained to your mother.

I will speak to the ward sister to ensure we increase our requisition of pillows and blankets and I will ask ask her to remind staff who bring meals to patients that they should ascertain if the patient needs any assistance.

Best wishes

Paul Smyth

I apologies that your toast was not satisfactory. The Domestic Services manager will address this with the staff member and monitor to ensure an acceptable standard is maintained.

If a patient requires any assistance with their condiments or meals this is provided by nursing staff.

Dear Maigp46 - further to the responses above, our colleagues have advised that additional supplies of pillows have been ordered

Thank you for raising this issue

Best wishes

Christine Armstrong

Care Opinion Facilitator

SHSCT