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"Outstanding care from the Endoscopy unit"

About: East Lothian Community Hospital / General Surgery

(as the patient),

Outstanding care from the staff at the Endoscopy Unit. I was very anxious about the procedure. All of the staff: reception staff, nurses, doctors were extremely kind and  caring and really helped to calm my nerves. I’ve had many dealings with hospitals and medical staff over the years and I can say that the care I received here was outstanding. Staff went above and beyond and did their jobs to an extremely high standard. Well done to all staff on the unit.

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Responses

Response from Louise Davies, Patient Experience Officer, Patient Experience Team, NHS Lothian 2 years ago
Louise Davies
Patient Experience Officer, Patient Experience Team,
NHS Lothian
Submitted on 16/11/2021 at 10:40
Published on Care Opinion at 10:40


picture of Louise Davies

Dear Lollipops,

Thank you for taking the time to share your story regarding the Endoscopy Unit with us. I appreciate this would have been a nerve-racking experience for you and I am so glad that you found all staff to be so kind and supportive. I will pass this positive feedback onto those involved who will be so pleased to hear what a difference they made in making you feel at ease.

Thanks again and take care

Louise

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