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Fantastic staff!

Story from nhs.uk

"Fantastic staff!"

About: Good Hope Hospital

I have been to Good Hope ED today and was triaged to Minor Injuries. I was managed there by a very competent and pleasant nurse who treated me with great kindness and tailored her communication to my understanding. She checked some details of my results so that she could give me accurate guidance and ensured I was clear about treatment & follow up.

The Radiographer was also excellent and I was less than 2 hours in the hospital, very quick. The signs in the hospital are very good and the toilets very clean. There was good consideration of Covid prevention and I felt safe.

I am grateful to the staff at Good Hope. Many thanks!

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Responses

Response from Good Hope Hospital 2 years ago
Good Hope Hospital

Submitted on 11/11/2021 at 11:46
Published on nhs.uk at 17:19

Dear Gillian

We are delighted to hear about the competent and caring treatment you received; particularly the attention showed and the way you felt reassured by staff which has helped to aid the understanding of the treatment you have received. Your kind words have been forwarded to the senior staff responsible for the department so they can share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Kind regards

Patient Experience Team

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