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Care Opinion

Great Experience

Story from nhs.uk

"Great Experience"

About: Hexham General Hospital

Attended Day Surgery yesterday and experienced a thoroughly professional approach from arriving at the hospital through admission and preparation for the surgery.

Was kept in touch with everything that was to take place and the whole medical team worked together to make the overall experience very positive.

Well done to the whole team right down to the porter who delivered me to my transport at the end of my visit

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Responses

Response from Hexham General Hospital 2 years ago
Hexham General Hospital

Submitted on 11/11/2021 at 17:06
Published on nhs.uk at 18:00

Dear Dennis,

I have just read your review of the care which you received from our surgical team at Hexham Hospital. I am impressed that you have got in touch the day after your operation! I hope that you are feeling relatively comfortable today? It’s good to hear that the whole team, porter included, worked so well together to give you a positive experience, and I am sure they will be delighted to receive your feedback. I will pass it on to them this afternoon.

Thanks again, and wishing you well in your recovery,

Take care,

Annie

Annie Laverty

Chief Experience Officer

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