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Big Thanks to A&E Receptionist

Story from nhs.uk

"Big Thanks to A&E Receptionist"

About: Northwick Park Hospital

Just wanted to give recognition and thanks to the Lovely lady receptionist - name begins with A - who went above and beyond to make sure I got something to eat..and then continued to check up on me and liaise and update my 2 girls on my progress whilst in A&E as they weren't allowed beyond reception. It was a VERY busy night..in the height of the pandemic..but she still took the time out to show care and compassion. THANK YOU. I left a gift with your manager - I hope you get it.

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Responses

Response from Anjali Patel, Patient Experience Manager, London North West University Healthcare NHS Trust 2 years ago
Anjali Patel
Patient Experience Manager,
London North West University Healthcare NHS Trust

Submitted on 10/11/2021 at 08:51
Published on Care Opinion at 08:51

Dear Sir/Madam,

Thank you for your feedback on your recent visit to Northwick Park Accident and Emergency Department.

It was really lovely to read that you and your two girls were treated with care and compassion by a reception member of staff. I have passed on this positive feedback to the service so that it can be shared.

I hope that you are recovering well after your visit and wish you all the best.

Best wishes,

Leanne Fernandes - Patient Experience and Engagement Lead

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