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"I was touched by the care and compassion"

About: Dr Gray's Hospital / Medicine for the Elderly

(as a relative),

My stepfather is in his final days of life, cared for in Ward 5 Dr Grays. A former builder, he is now a frail, old vulnerable man who is sedated and no longer able to react to stimuli around him.

I visited him today and was touched by the care and compassion that the ward staff have shown, not only to him, but to my mother and others who have visited him. We've known for a number of years that this day was coming but he'd rapidly deteriorated over the past 4 weeks and was admitted to hospital two weeks ago.

I just want to say to the staff of ward 5 in particular and to NHS staff more generally, how much of a comfort it is to see those in their final days and their family experiencing such sincere care and empathy.

When I thanked one of the nurses, she said that it was a privilege to care for someone during this stage in their life. I could tell that she meant it. Fortunately, most people don't have to deal with death and illness routinely in their lives so our ability to cope is influenced hugely by the expertise, experience and more importantly, care, love and compassion of our health workers.

I thank you all from the bottom of my heart. You all do a wonderful thing.

Cleanliness

Cleanliness


Room

Room


Privacy

Privacy


Visitors

Visitors


Staff attitude

Staff attitude


Staff skills

Staff skills


Pain relief

Pain relief


Nurses

Nurses


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Care staff


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Responses

Response from Alasdair Pattinson, Hospital General Manager, Dr Gray's Hospital, NHS Grampian 2 years ago
Alasdair Pattinson
Hospital General Manager, Dr Gray's Hospital,
NHS Grampian
Submitted on 16/11/2021 at 16:11
Published on Care Opinion at 16:11


Dear Robert Bruce,

Thank you taking the time to share this heartfelt story with us at what must be a difficult time for you and your family. Watching the decline of a loved one is an extremely hard thing to do – even when it’s expected.

I was so pleased to read about the care your stepdad received when in ward 5 at Dr Gray’s and I’m glad you, your stepdad, and family, have all been treated with empathy and expertise. Knowing he has been cared for so well, with love and compassion, will have, as you have said, made a difference to you and your family’s ability to cope through this challenging time.

Your feedback has been shared with the staff in ward 5, who although will probably say they are just doing their jobs, will be very grateful for your kind words.

Take care,

Alasdair

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