"Lacking honesty and compassion"

I am writing this in extreme despair as I contacted by phone for the first time the crisis out of hours team based at Atherleigh Park for help. I wish I could name the person I was referred to, my experience of this staff member was useless due to their lack of care. I explained that I was feeling very unwell and suicidal. They refused to give me an assessment, and said I had to wait till the Monday for recovery team. It was Saturday morning. This was raised as a complaint as requested, at call advised someone would contact me. 2 months later no word, seemingly ignored. A manager rang one month ago due to advocate, then nothing.

I am still struggling as suffering with pyschosis currently most days and feeling very unwell if help was available I would ring now, 5am morning. Disgusted at my treatment, I feel discriminated against due to age and diagnosis. My primary diagnosis for 25 years is moderate to severe depression and anxiety. But never discussed or helped with for 5yrs of contact with services. I have felt suicidal and had dark thoughts. Sick of people who seem to blame the patient. The first two psychiatrists I unfortunately was made to see, first never spoke about anxiety and depression and spun round on their chair repeating 3x psychotherapy. Then stated my diagnosis of anxiety/depression was just part of BPD they had labelled me with against my experiences and belief.

2nd psychiatrist when I told them my son had been extremely unwell and depressed due to helping with his terminally Grandad and was in a crisis, had walked out of work, went missing 3 times and walked 30miles to another location with an intention of harming himself. Absolutely horrific for all of us. This psychiatrist said to me that my son doesn't want to work then. My son like the rest of my family have always worked, in crisis and that is understandable why we all became ill.

When I previously raised a complaint several years ago, I received a letter a month later advising me more time was needed to investigate. In total I waited 3 months and no one even asked to listen to a recording which had unprofessionally been left on my phone. Eventually wrote back stating there was no evidence to uphold the complaint.  My experience of services is lacking honesty, care, compassion, understanding and professionalism.