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"A fantastic stay at Daisy Hill"

About: Daisy Hill Hospital / Emergency Department Daisy Hill Hospital / Male Medical Northern Ireland Ambulance Service / Emergency ambulance response

(as a service user),

My hospital stay began in the Emergency Department after being brought in by ambulance. The ambulance was brilliant and all the crew were absolutely fantastic. A&E was again also brilliant.

Up on the Male Medical Ward the staff have all been brilliant. All the nurses have been fantastic.

The only thing I think needs improved is that there needs to be more staff as the nurses are truly overworked and there simply is not enough of them to ease the workload.

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Responses

Response from John McAteer, Ward Manager Coronary Care /Male Medical, Acute, Southern Health and Social Care Trust 2 years ago
John McAteer
Ward Manager Coronary Care /Male Medical, Acute,
Southern Health and Social Care Trust
Submitted on 11/11/2021 at 19:17
Published on Care Opinion at 19:17


many thanks for your kind words about the staff in male medical.

We all appreciate your acknowledgement of the workload and the work required of nursing staff in a hospital setting.

Sincerely

John mc ateer, charge nurse

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Response from Amanda Sweetlove, NIAS, Northern Ireland Ambulance Service 2 years ago
Amanda Sweetlove
NIAS,
Northern Ireland Ambulance Service

Service User feedback

Submitted on 12/11/2021 at 01:10
Published on Care Opinion at 01:10


picture of Amanda Sweetlove

Dear neptunejz64

Thank you for your compliments regarding the staff who attended to you during your recent emergency.

We are extremely grateful for you taking time during your recovery to share your experience and gratitude for the part our staff played during your crisis. To be described as 'absolutely fantastic' is high praise indeed and I am certain it would be a huge boost to their morale for the staff involved to be able to read your comments.

To enable me to identify the crew I would need a few extra details. If you would be prepared to discuss this, please contact me on amanda.sweetlove@nias.hscni.net.

I hope you are recovering well.

Take care

Amanda

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