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"Being admitted for emergancy surgery"

About: Isle of Wight NHS Trust / NHS 111 St Mary's Hospital (Portsmouth) St Mary's Hospital / General surgery

(as a service user),

It all started when I called 111 for help,  I was suffering gallbladder stones pain, it was so severe I could not cope. The care I received in AE was beyond brilliant every staff member taking care me were amazing. Kind , empathetic,  reassuring are just a few words , once my pain was in in control several hours later I was transferred around a bit to different wards until I landed in St Helens, my pain was controlled I met the surgeons I met anesthetists who were wonderful, the staff on the ward looked after me and kept the pain in control for three days until finally I had surgery. The anesthetist,  the theatre staff were so wonderful,  thank you seemes merely not enough, my hand was held when I needed it, that was quiet a few times , not being allowed visitors was so hard , but understandable. My aftercare was excellent , my pain was controlled until I was allowed home a day after surgery. I cannot say how many people took care of me there were so many. I tried to thank everyone during my stay. I would like to say a massive thank you to everyone who supported me during this time I am truly grateful.

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Responses

Response from Vanessa Flower, Head of Patient Experience, Isle of Wight NHS Trust 2 years ago
Vanessa Flower
Head of Patient Experience,
Isle of Wight NHS Trust
Submitted on 08/11/2021 at 13:31
Published on Care Opinion at 13:31


picture of Vanessa Flower

Dear Langsnek98

Thank you so much for taking the time to post this positive feedback about your recent experience of care in the Trust.

I was so pleased to read that the care you received from all areas of our service was positive, and that you were supported at what must have been a very worrying time for you.

I will ensure that your comments are shared with the teams you have mentioned, and I am sure they will want to join me in wishing you a continued and speedy recovery.

Wishing you all the best

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Langsnek98 (a service user)

Thank you 😊

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