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My medical care

Posted By Mr Lochgoilhead

"My medical care"

About: Inverclyde Royal Hospital / General Medicine ( wards G North, G South, J North, J South & L South) Scottish Ambulance Service

(as the patient),

I was admitted to hospital at the Inverclyde royal infirmary. I am 52 and had never been in hospital, there was a lot of apprehension. From the first second with the ambulance staff to the full nursing staff I have been blown away by their kindness, their understanding, their professional and efficient manner and probably most of all there ability to make me feel comfortable in a hospital scenario. 

I run a building business and I know how difficult it is to stay focused but I was in awe of the staff who do not stop. 

Again I would like to thank all the staff on behalf of myself and my family.

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Responses

Response from Christina McKay, Chief Nurse, Clyde Sector, NHSGGC 2 years ago
Christina McKay
Chief Nurse, Clyde Sector,
NHSGGC

Submitted on 08/11/2021 at 14:04
Published on Care Opinion at 14:46

Dear Mr Lochgoilhead,

I was delighted to hear of your positive experience during your recent visit to Inverclyde Royal Infirmary.

The whole team strive to deliver person centred care for all patients and it is very satisfying to get such feedback.

I will ensure this is passed on the team, as it is very important to be reassured that they have looked after you well in a sensitive and caring manner.

Many thanks.

Yours sincerely

Con

Con Gillespie

Interim Chief Nurse

Clyde Sector

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Response from Alison McKinnon, Lead Nurse, General Medicine (IRH), NHS Greater Glasgow and Clyde 2 years ago
Alison McKinnon
Lead Nurse, General Medicine (IRH),
NHS Greater Glasgow and Clyde

Submitted on 08/11/2021 at 16:53
Published on Care Opinion at 16:55

Dear Mr Lochgoilhead

Thank you so much for taking the time to post your comments. I am delighted that your hospital journey was a positive experience, particularly being your first time.

I will be sure to share with my team who will be delighted. Hope you are well.

Kind regards

Alison McKinnon

Lead Nurse

Emergency Care and Medical Specialities

IRH

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Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 2 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 10/11/2021 at 10:49
Published on Care Opinion at 13:50

Dear Mr Lochgoilhead

Thank you for taking the time to post your Feedback here on Care Opinion.

I am really sorry to read you have had to make use of our services as well as those of the wider NHS. This must have been very worrying especially as you have never done so before. I am delighted to read about the wonderful care given to you, which I am sure helped to reassure you along the way.

I hope you are on the road to recovery and feeling much better,

Best wishes to you and your family

Lesley

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